Walt Disney World’s new Skyliners left passengers stranded in midair for three hours Saturday night when the aerial cable car system became stuck 60 feet above ground, much to the guest’s dismay. 

“One of three Disney Skyliner routes experienced an unexpected downtime Saturday evening,” Disney said in a statement Sunday morning. Now, Disney is testing the ride without passengers to ensure their future guest’s safety, stating that they “have a team diligently looking into the cause of Saturday’s malfunction on the Epcot line of the Disney Skyliner”. 

The Skyliners have six miles of cables and 300 gondolas that travel at about 11 mph, reaching heights of 60 feet in the air. It transports up to 3,000 guests, about 10 per vehicle, between theme parks as well as hotels on the property in five stops from Epcot, Hollywood Studios, and connected hotels. The individual cars are not air conditioned, which left passengers in the Florida heat with strangers. 

The local fire department evacuated the ride after 11 p.m,  after passengers were asked to open the emergency kits. “There’s a fire truck [and] paramedics unloading the people ahead of us; we’ve been stuck up here for hours waiting,” Chris Edenfield, passenger who was stranded on the Skyliner with his disabled mother, said. “We’ve [sic] cracked open the emergency kit awhile ago for water; it’s just a nightmare right now.” 

When referring to his mother, he says that “she got sick… throwing up because of her nerves, but I gave her one of the bags [of water].”

Disney apologized, stating that they “have been in contact with the guests, many of whom were on the Skyliner for more than three hours until we were able to restart the system,” adding that they will “continue to work with each guest individually.” 

Edenfield and his mother were evacuated around 11:30 p.m, and most guests claimed to get out around the same time. He also said that Disney gave him four all-day passes and a $200 gift card for his trouble.