A week ago in St. Cloud, a woman’s Maytag washing machine exploded while she was out for a walk with her grandson. When she came back she found a destroyed washer and a large brick in the middle of her bathtub.

The incident appears to have been caused by a malfunction in the bearing. One of the large bricks used as counterbalances broke lose, and caused the washer to lose balance and explode. According to WFTV, Thelma Chatte contacted the company after the incident, but they refused to replace her broken washer. After they offered to reimburse her $300 for an appliance that had cost her $1500 6 years earlier she contacted WFTV.  In an interview with them she said, “I thought a bomb had gone off in the house, It was scary. I had no idea what happened.” When the reporter from WFTV contacted the company, they told him that they would replace her broken front load washer with a a new one.

However, this is not the first incident to occur with Maytag’s expensive front load washer. WFTV was able to find at least 12 reported issues with the bearings that caused other costumers to come home and find burning washers, or a hole in their drywall. While Maytag has reimbursed costumers that have filed a complaint some are wondering why this continues to be a problem.

According to WFTV, Whirlpool, Maytag’s parent company said they, “regret her difficult experience and [they] will analyze her old washer to determine what happened.” This is the latest incident in a long chain of problems with their washing machines, and they hope to fix the problem.